Legal · Effective July 22, 2026
Privacy Policy
Markovo is designed to keep document handling bounded, visible, and short-lived.
Information we process
We process account details you provide, authentication identifiers from Google or GitHub when you choose social sign-in, billing references, API key metadata, service logs, and the files you submit for conversion. We never store plaintext API keys or anonymous job tokens.
Files and retention
Source files are used to perform the requested conversion and are deleted after processing. Conversion results expire after 1 hour for anonymous and Free use, 7 days for Plus, and 30 days for Pro. You can delete an owned job earlier from the app. Backups and security logs may persist for a limited operational period.
Why we use data
We use data to authenticate accounts, deliver conversions, prevent abuse, meter Credits, provide support, secure the service, and understand aggregate product reliability. Markovo’s product funnel analytics are aggregate and reject paths containing personal information.
Service providers
Cloudflare provides edge compute, storage, queues, databases, and aggregate web analytics. Aliyun DirectMail delivers account emails. Google and GitHub provide optional OAuth login. Creem Test Mode supports payment-flow testing during the production preview. Each provider processes data under its own terms.
Cookies and security
Markovo uses secure, HTTP-only session cookies required for sign-in. We use access controls, hashed credentials and tokens, encrypted OAuth tokens, HTTPS, and tenant checks. No internet service is risk-free; please avoid submitting documents you are not authorized to process.
Your choices
You may use the anonymous trial, disconnect social login through the relevant provider, delete conversion jobs, or request access, correction, export, or deletion of account data. Legal rights vary by location.
Contact
For privacy or data requests, email support@markovo.net. We may update this policy as Markovo adds formats, providers, or paid production service; material changes will be dated here.